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Other frequently asked questions

Account Questions

How Does Mindenia Work?

Mindenia’s mission is to improve lives through learning. Our global marketplace features an extensive, multi-language library, which includes thousands of courses taught by expert instructors. You can take courses across a wide range of categories, some of which include: business & entrepreneurship, programming, academics, the arts, health & fitness, language, music and much more!

What do Mindenia courses include?

Each Mindenia course is created, owned and managed by the instructor(s).

The foundation of each Mindenia course are its lectures, which can include videos, slides, and text. In addition, instructors can add resources and various types of practice activities, as a way to enhance the learning experience of students.

How do I take a Mindenia course?

Mindenia courses are entirely on-demand. You can begin the course whenever you like, and there are no deadlines to complete it.

Mindenia courses can be accessed from several different devices and platforms, including a desktop, laptop

How can I pay for a course?

Mindenia supports several different payment methods, depending on your account country and location.

What if I don’t like a course I purchased?

We want you to be satisfied, so if you’re not happy with a course, you can even request a full refund within 30 days of purchasing a course. For steps on how to request a refund

Will I continue to have access to the course even after I complete it?

Yes. You will continue to have access to the course after you complete it, provided that your account’s in good standing, and Mindenia continues to have a license to the course.

Course Related

I bought the course on sale. Does this affect how long I have access to the course?

No. Your access to a course is not affected by the price you paid for it.

Do free courses offer lifetime access?

Yes. Students also receive lifetime access to free courses, provided their account remains in good standing and Mindenia continues to have a license to the course.

Can I change the formatting of my certificate of completion? Or add an image?

Unfortunately, certificates are created using a template, and there is no way to change the formatting for them at this time.

Others

Refunds for Bundles Purchased Through Third Party

If you purchased the course through a third party vendor, unfortunately, we cannot process your refund. Since we did not process the original payment, we do not have the transaction on file, and cannot initiate a refund for you. Please contact the third-party vendor directly to request a refund.

Reasons for Denied Refunds

While our 30-day refund policy is in place to protect students, we must also protect our instructors from fraud and provide them a reasonable payment schedule. Payments are sent to instructors after 30 days, so we will not process refund requests received after the refund window.